Troubleshooting guides

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Installation guides

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• My display isn't showing (Not working)

  If you are a Wix user, the most common problem is the cookie banner preventing display. If you've seen the popup once and it won't show again the most common problem is a 'recurrence' setting designed to stop popups from annoying people by displaying too many times. Check the "Should the display show multiple times?" under rules. Step 1: Check tPopular

• Wix Cookie banner preventing popup from displaying

  Popup not displaying? The most common problem is the Wix cookie banner blocking 3rd party scripts. If you enable the Wix cookie banner and the user (you) clicks 'Decline all' on the cookie banner Wix will then block 3rd party scripts. This is not just Promolayer but all popup tools (and various other apps) will be blocked. Wix cookie banner You can find out how to enable / disable the Wix cookie bannePopular

• My teaser is overlapping (covering) something

  Teasers overlapping menus, live chat and more is a common problem, so we've added 'offsets' to help. Teaser overlapping Offsets move the teaser away from the bottom / top / right / left the specified amount in pixels to make room for other UI elements. Desktop and Mobile settings are independent so be sure to double-check both device previews. Use offsets (https://storage.crisp.cFew readers

• My popup is slow to appear

  The most common cause of delay before popups appear is the trigger setting. By default, most templates have a 10-second delay set to help reduce popup-induced bounce. This can be edited under the display editor Rules Time on site longer than Time on site If the popup is set to 'Show immediately' then the most likely cause of slowness is the site itself. Promolayer is designed to increaseFew readers

• Is Promolayer secure?

  Promolayer's data storage uses Firebase Firestore and is ISO 27001, ISO 27017, ISO 27018, SOC 1 SOC 2, SOC 3 compliant. HIPAA compliance can also be added for enterprise users on request Payment details and other highly personal data are not collected by or stored in our systems in any way and therefore can not be at risk. Payments are handled by Shopify, Wix and Stripe, each with their own respective policies.Few readers

• Will Promolayer slow my site down?

  Promolayer will not slow your site down. Promolayer is designed to increase conversion rates. For this reason, we use 'async' and 'defer' tags in our script to cause it to load after the rest of your site has finished loading. This way Promolayer will never increase your site time-to-interactive or lower your conversion rate due to speed concerns. The Promolayer script itself is a slim 130kb - smaller than most images used in e-commerce these days and a third the size of most of our competitFew readers

• What is a conversion?

  What is a conversion? In Promolayer conversions are counted when a user successfully submits a form. This conversion is tracked regardless of the form fields used. Clicks on non-submit buttons are not counted as conversions. These are tracked as 'Clicks' in the analytics. The form can be enabled by toggling the form switch in the display editor. Switch on the formFew readers

• My coupon is invalid ( coupon code SAMPLEONLY )

  By default coupons (discount codes) are set to 'SAMPLEONLY' and you must configure your coupon to function correctly before launching your campaign. Open the 'thank you' page and click on 'coupon' to edit it. Once the coupon is selected you can click the 'edit' button to customize your coupon.Few readers

• Content security policy (CSP)

  Configuring Content Security Policies for Promolayer Overview Content Security Policies (CSP) are an important security feature that help to detect and mitigate certain types of attacks, including Cross Site Scripting (XSS) and data injection attacks. To ensure that Promolayer functions correctly on your site, specific domains need to be allowed through your CSP. This guide outlines how to update your CSP to include these domains. Domains to be Included To facilitate all featuresFew readers

• Removing Powered by Promolayer (Branding)

  Removal of the Promolayer logo requires a paid plan. Paid plans of any level qualify for branding removal. Once you've joined a paid plan you can use the switch in the content editor to remove the logo.Few readers

• Draft mode / Live mode

  When a display is in draft mode users who visit the site will not be able to see the display. A display in draft mode will never trigger or appear. If a display is switched to live mode it will be possible to trigger and may appear to visitors if settings and targeting allow. The draft / live switch is your master control to decide what appears on your site and what doesn't. It can never be activaFew readers

• How do I check my usage limit and what happens if I exceed my plan?

  How to check current usage and limits Each plan has a limit to the number of times a display can be viewed. To check your current limit click the user icon on the top right. What happens if you exceed your limits. If you exceed your display limits the display will stop showing until your limit resets at the end of the month. Your plan will not be automatically upgraded and you will not be auFew readers

• Workspaces

  What are workspaces Workspaces are a feature available to users with direct-signup accounts (not via Wix / Shopify / Plugin). A Workspace is a 'container' that holds your displays and is linked to an installation tag. Any display within a workspace can only display when it's associated tag is embedded in a website. Workspaces are a great feature for users with multiple sites allowing you to sandbox your changes to single sites and prevent accidentally showing incorrect displays on inFew readers

• Status page (Is Promolayer down?)

  Promolayer status page Check our status page for uptime and incident reports here https://promolayer.instatus.com/Few readers

• File downloads / Lead magnets

  File download rewards for email signups are a common pattern supported by Promolayer. Step 1. Upload your file to a file host. Most users can upload directly to their platforms (Shopify, Wix, Wordpress). In the case you can't users commonly upload and share from Google Drive. Step 2. Copy your file link. Open this link in an incognito (Chrome) / private (Safari) window to check it's correct and the file downloads. Step 3. Paste this link in any Promolayer linkable area. In thFew readers